After Sales

We understand that our customers may not want to deal with third-party warranty providers, with their restrictions, exclusions, additional admin and long waits in call centre holding queues. That’s why we take responsibility for ensuring the continuity of good service by offering handling of warranties ourselves. All cars are sold with a 3 months warranty. This includes all mechanical and electrical components.  Ware and tare items are excluded.

Despite vehicle checks and preparation, with used cars, sometimes things can go wrong. We want to take this opportunity to let you know, that if anything were to go wrong, just give us a call and we will quickly make a plan to have it fixed.

If you need to contact us for any reason including making a complaint, you can do this by telephone, by calling 01615068766, by emailing to [email protected] or in person at the dealership.  You can also formally make a complaint in writing and send it via post to Ferndale Motors Ltd, Meek Street, Royton, Oldham OL2 6HL. Please make the nature of your complaint clear, including the vehicle details and your contact details. We will try to resolve your complaint by the end of the next working day. If we are unable to do so, we will get in touch within 5 working days to update you on what we are doing and when we will have a resolution.  We will write to you with a final response within 8 weeks of you contacting us. If you are unhappy with our final response or have not received it, you may be able to refer your complaint to the Financial Ombudsman Service. This must be done within 6 months of our final response letter. The contact details for the Financial Ombudsman Service are - Financial Ombudsman Service, Exchange Tower, London, E14 9SR. telephone: 03001239123. email: [email protected]